BUDAYA MUTU MADRASAH IBTIDAIYAH  ATTAQWA BONDOWOSO

WAFI ALI HAJJAJ

doi:10.230303/1.v5i1.279

WAFI ALI HAJJAJ STAI AT-TAQWA BONDOWOSO

DOI: https://doi.org/10.230303/1.v5i1.279

Abstract

Quality education management is based on customer satisfaction as the main target. Customers of educational services are grouped into two categories. First, internal customers, namely education service customers who tend to be permanent, namely education managers, including madrasah heads and their assistants, educational staff, and educational administration staff. Second, external customers, namely parties who have an interest in madrasah services but are tentative in nature, which include students, parents (guardians of students), the community, the business world and the government. Therefore, madrasas as one of the providers of education services must be able to meet the demands of the community's needs. In addition, madrasas are also religious-based educational institutions and have strong cultural roots in society and have a clear social basis. On this basis, if madrasas get a touch of good management and leadership, they will undoubtedly easily become madrasas that are of interest to the community. Along with that, the demand for quality madrasah from the wider community will be higher, including overall management effectiveness, efficiency and accountability. Quality madrasas are certainly led by madrasa heads who have a strong commitment to quality

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Author Biography

WAFI ALI HAJJAJ, STAI AT-TAQWA BONDOWOSO

The Islamic Akademika Journal is published by STAI At-Taqwa Bondowoso to serve the interests of researchers and researchers, lecturers, academics for Islamic studies and education. The goal is to publish high-quality research journals in social sciences, such as Islamic studies, education, humanities, management and Islamic law, theology. Contributions to journals can be in the form of research articles or review articles. This journal is published regularly, with two editions annually in January-June and July-December, and is published in Bondowoso as well as East Java. This Islamic Academika Journal was created by the STAI At-Taqwa Bondowoso.